Frequently Asked Questions
Products & Quality
Are your crystals handmade?
Yes, all our Galway crystal pieces are individually handcrafted by skilled artisans using traditional techniques that have been perfected over generations.
How should I care for my crystal?
We recommend hand washing in warm water with mild detergent. Avoid sudden temperature changes and abrasive cleaners. Dry with a soft, lint-free cloth to maintain the brilliant finish.
Do you provide certificates of authenticity?
Yes, every piece of Galway crystal comes with a numbered certificate of authenticity guaranteeing its quality and craftsmanship.
Orders & Shipping
How long does delivery take?
Standard delivery: 5-7 working days
Express delivery: 2-3 working days
International delivery: 7-14 working days
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties and import taxes.
How are crystal items packaged for shipping?
Each piece is individually wrapped in bubble wrap, placed in reinforced boxes with ample padding, and clearly marked as fragile.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all packaging and certificates.
What if my crystal arrives damaged?
Contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange collection and replacement at our expense.
Can I return personalized crystal?
Unfortunately, we cannot accept returns on personalized or engraved crystal pieces unless they are defective.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for larger orders. All payments are processed securely.
Are the prices inclusive of VAT?
All prices include VAT for EU customers. International customers may have VAT deducted at checkout depending on their location.
Do you offer volume discounts?
Yes, we offer discounts for wedding orders and corporate purchases. Please contact us through our website for more information.
Technical & Website
How do I create an account?
Click “Create Account” and follow the registration process. Having an account allows you to track orders and save favorites.
I forgot my password – what should I do?
Use the “Forgot Password” link on the login page. You will receive email instructions to reset your password.
The website isn’t working properly
Try clearing your browser cache or using a different browser. For persistent issues, contact us with details about the problem.
Custom Orders
Can I request custom designs?
Yes, we accept limited custom orders. Please contact us through our website to discuss your requirements, timeline, and pricing.
How long do custom orders take?
Custom pieces typically require 8-12 weeks for completion, depending on the complexity of the design.
Can I see a design before production?
We provide design sketches and regular updates throughout the creation process for custom orders.
Customer Service
How can I contact customer service?
Use the contact form on our website. Please include your order number for faster service. We respond within 24-48 business hours.
Do you offer crystal repair services?
Yes, we offer repair services for Galway crystal pieces. Contact us with photos of the damage for an assessment.
Still have questions?
We’re always happy to help with any other inquiries about our crystal products and services. Reach out through our contact form for personalized assistance.