Shipping Information

Delivery Options

We offer several delivery options to ensure your Galway crystal arrives safely:

Standard Delivery

  • 5-7 working days
  • €6.95 – Free on orders over €100
  • Fully tracked service

Express Delivery

  • 2-3 working days
  • €12.95
  • Order before 2pm for same-day dispatch

International Delivery

  • 7-14 working days depending on destination
  • Prices calculated at checkout
  • Customs charges may apply

Order Processing

Processing Time
All orders are processed within 1-2 working days. Orders placed after 2pm Friday or during weekends will be processed on Monday.

Order Tracking
Once your order is dispatched, you will receive:

  • Dispatch confirmation email
  • Tracking number
  • Estimated delivery date
  • Carrier information

Special Handling

Crystal Products
All our crystal items are:

  • Individually wrapped in bubble wrap
  • Packed in reinforced boxes
  • Marked as fragile
  • Insured during transit

International Orders

Customs and Duties
International customers are responsible for:

  • Import duties
  • Customs clearance fees
  • Local taxes
  • Postal handling charges

Shipping Restrictions
Some destinations may have restrictions on crystal imports. Please check your local customs regulations before ordering.

Delivery Information

Signature Required
All deliveries require signature upon receipt for security.

Delivery Instructions
You can add special delivery instructions during checkout, such as:

  • Safe place preferences
  • Neighbour delivery requests
  • Access instructions

Failed Deliveries
If delivery is unsuccessful:

  • Two further delivery attempts will be made
  • Package will be held at local depot
  • Notification card will be left

Important Notes

Damage in Transit
In the rare event of damage:

  • Report within 24 hours of delivery
  • Provide photographs of damage and packaging
  • Do not discard original packaging
  • We will arrange collection and replacement

Delivery Delays
During busy periods (Christmas, Easter):

  • Allow extra processing time
  • Delivery times may be extended
  • Check website for seasonal cut-off dates

Multiple Items
Large orders may be sent in multiple packages. You will receive separate tracking numbers for each shipment.

Contact Information

For shipping enquiries:

  • Use our online contact form
  • Include your order number
  • We respond within 24 working hours

Returns Collection
For returns, we arrange collection at our expense for damaged or incorrect items.